- I know the answer to secret question.
If you know the answer, all you need is to login normally and
enter the answer when prompted. Don't forget to change the password
afterwards if the account was locked all of a sudden - chances are
someone else got the access to your account.
- I have forgot my secret answer, but I have mobile phone attached.
If forgot your secret answer, but you have mobile phone attached
to your account, you can use this button to change it by phone.
Change Secret Question using SMS
- I have forgot my secret answer and I don't have mobile phone attached.
When you lost control of your account, in case you forgot secret answer
and haven't attached mobile phone to it, you have to submit manual
recovery request to us providing your personal ID documents matching
your name entered during account creation.
Support Request with ID Verification
- I cannot recover account because real name associated with my account
is wrong but I have mobile phone attached.
If you name have entered invalid real name during registration like
gibberish, or you have changed your name in real life, you can request
name change it in the account here. You have to write explanation why
would you need the name change. For security reasons we will approve
the name change only it your justification is reasonable. I.e. if you
have changed your name in real life, you will have to attach documents
that proove that.
(If you have entered wrong real name and don't have phone attached,
unfortunately you will not be able to recover it, because we will
be unable to verify you are the true account owner).
Real Name Change with SMS Verification
- I don't have mobile phone linked to my account and I have entered
random name during account creation.
If you don't have mobile phone attached and you haven't entered
your real name during account creation, there is no way we can verify
you are the real owner of specific account. Unfortunately recovery
is not available in this case. You can only start the game from scratch
by creating a new account. Please, pay serious attention to registration
details this time.
Register New Account