New Server

Hi I cannot log in at all.  I click the TTJ icon and my computer asks if I want to allow the update, I select yes and it immediately jumps to "update tool has encountered a critical error and needs to be closed ..."

Still cannot get in, tried un-installing the game and re-installing the game,  sadly did not work, did exactly as above ...

I don't have any of the mentioned issues fortunately, except just one that everyone must have: yesterday I was disconnected and couldn't reconnect for a few minutes, and it just happened again a few hours ago, and yet again right now. I'm even more convinced that it's happening to everyone by the fact that when I connect back, all my friends/alliance members are offline and I quickly see them reconnecting one by one.

Честно говоря учитывая насколько давно было последнее обновление я подумал что игру заморозили или просто бросили её разработку, но я безумно рад что игра не заброшена и по прежнему разрабатывается, с нетерпением буду ждать новых и крутых обновлений.

one of FF members had to change email and password to even access the game yesterday. When finally given access, all old heroes, achievements, etc were gone. Is there any way to recover old heroes?

Nothing is gone. The old account still there. You just need to remember the correct email/password. Only saved login was lost yesterday, not actual account.

Garath has been resolved. Lions still unable to access old heroes. Any suggestions?

Chromebook will not load the game at all.  It worked before the server change, but will not work now.

Hi I cannot log in at all.  I click the TTJ icon and my computer asks if I want to allow the update, I select yes and it immediately jumps to "update tool has encountered a critical error and needs to be closed ..."

Still cannot get in, tried un-installing the game and re-installing the game,  sadly did not work, did exactly as above ...

I receive an error when the launcher starts. The tail of the log is as follows:

11:47:05.012: <14956K (+4088K)>   BfxEngine::Start: SDL_Init OK

11:47:05.126: <24832K (+9876K)>   Error: SetUnhandledExceptionFilter: EXCEPTION_RECORD::ExceptionCode = 3221225477

11:47:05.127: <24836K (+4K)>   Fatal: 5E860A8F(ACCESS_VIOLATION)

11:47:05.127: <24836K>   Fatal: Dump File: C:\ProgramData\Enkord\Totem Tribe 2\Launcher\crash-launcher-20240217-114705.dmp

11:47:05.200: <25088K (+252K)>   Fatal: ##ExeCrashAt[5E860A8F(ACCESS_VIOLATION)]

I tried using the Windows trouble shooter to set compatibility settings for the launcher executable.  for example setting Windows run compatibility mode to different versions of Windows and setting the launcher to run as Administrator.  They still all fail with the same exception message.

from the launcher log this is the machine specification:

11:47:04.846: [ OS: Microsoft Windows 11 Professional  (Build 22621) ]

11:47:04.847: [ Device: LAGERTHA ]

11:47:04.847: [ Language: English (United Kingdom) ]

11:47:04.848: [ Processor: AMD Ryzen 5 5500U with Radeon Graphics          (AuthenticAMD, AMD64 Family 23 Model 104 Stepping 1, ~2096 Mhz) ]

11:47:04.848: [ Memory status: physical 7503.3 mb (available 2307.1 mb), virtual 11855.3 mb (available 4778.0 mb) ]

11:47:04.848: [ Framework compiled at Feb 14 2024 16:36:13 ]

11:47:04.848: [ Launched at 2024.02.17 11:47:04.848 ]

Chromebook will not load the game at all.  It worked before the server change, but will not work now.

I don't see any crash reports from you. What the problem is? Are you talking about web version?

The crash is not for me.  It is for a family member.  I looked at her laptop and it will not load at all.  Uninstalled and tried again on web version.  All she gets is a messed up page where the feet are at the top and the heads at the bottom, then nothing.

She went to another computer and got in last night with the download version, but her Chromebook will not do a thing.

I have a picture on my phone of what she gets.  I will try to send a copy to you in here.

I don't see any crash reports from you. What the problem is? Are you talking about web version?

All she gets is a messed up page where the feet are at the top and the heads at the bottom

I had the exact same problem on my iphone, clearing cache data/history/cookies fixed it.

I'm in France so closer from the server than before, and yet I don't think I noticed anything being faster than before, I waited to get a Tribal puzzle to test that, as in that puzzle I noticed before that every time I clicked on a wrong totem the other totems took about a full second to lose their light, but it's still the same today. That being said, overall I didn't find the server particularly slow before anyway.

Still cannot get in, tried un-installing the game and re-installing the game,  sadly did not work, did exactly as above ...

I receive an error when the launcher starts. The tail of the log is as follows:

11:47:05.012:    BfxEngine::Start: SDL_Init OK

11:47:05.126:    Error: SetUnhandledExceptionFilter: EXCEPTION_RECORD::ExceptionCode = 3221225477

11:47:05.127:    Fatal: 5E860A8F(ACCESS_VIOLATION)

11:47:05.127:    Fatal: Dump File: C:\ProgramData\Enkord\Totem Tribe 2\Launcher\crash-launcher-20240217-114705.dmp

11:47:05.200:    Fatal: ##ExeCrashAt[5E860A8F(ACCESS_VIOLATION)]

I tried using the Windows trouble shooter to set compatibility settings for the launcher executable.  for example setting Windows run compatibility mode to different versions of Windows and setting the launcher to run as Administrator.  They still all fail with the same exception message.

from the launcher log this is the machine specification:

11:47:04.846: [ OS: Microsoft Windows 11 Professional  (Build 22621) ]

11:47:04.847: [ Device: LAGERTHA ]

11:47:04.847: [ Language: English (United Kingdom) ]

11:47:04.848: [ Processor: AMD Ryzen 5 5500U with Radeon Graphics          (AuthenticAMD, AMD64 Family 23 Model 104 Stepping 1, ~2096 Mhz) ]

11:47:04.848: [ Memory status: physical 7503.3 mb (available 2307.1 mb), virtual 11855.3 mb (available 4778.0 mb) ]

11:47:04.848: [ Framework compiled at Feb 14 2024 16:36:13 ]

11:47:04.848: [ Launched at 2024.02.17 11:47:04.848 ]

I am finally back in, in order for that to happen I had to Uninstall the application.  Delete the Enkord folder in Programme Data, remove any residual Enkord folders from User Profile, app data, Local and Roaming folders,  Launched Registry Editor and removed Enkord references before Re-Booting, then re-booted and re-installed the game.

Had to play the opening scene from a new hero, but with training the scout I got the option to log in, either with a new or an existing account.  Used my existing account - all is well :)

We have moved to a new more powerful server which is around 20x faster than the old one.

It is located in the Germany now (old one was in the US), therefore connection speed might be slightly different, depending on where in the world you are, however on average this should be faster for everyone.

We have also ported our server software from Windows to Linux which makes our server fees smaller and will future-proof our technology. Everything considered what happened today will allow this game run for another decade or so.

However, there may be bugs and some instability, so please excuse us for caused inconvinience. We will work hard to fix them promptly. If you have any trouble accessing the game, please explain your problems here in the comments.

Also, let us know if the game is faster or slower for you now and in which aspects.

All been kicked out at 4h30 UTC. Can't log in again on laptop nor phone but website is ok.

We have moved to a new more powerful server which is around 20x faster than the old one.

It is located in the Germany now (old one was in the US), therefore connection speed might be slightly different, depending on where in the world you are, however on average this should be faster for everyone.

We have also ported our server software from Windows to Linux which makes our server fees smaller and will future-proof our technology. Everything considered what happened today will allow this game run for another decade or so.

However, there may be bugs and some instability, so please excuse us for caused inconvinience. We will work hard to fix them promptly. If you have any trouble accessing the game, please explain your problems here in the comments.

Also, let us know if the game is faster or slower for you now and in which aspects.

i am not able to connect to sever since morning, I am from India

I am From India, not able to connect server, since morning

We have moved to a new more powerful server which is around 20x faster than the old one.

It is located in the Germany now (old one was in the US), therefore connection speed might be slightly different, depending on where in the world you are, however on average this should be faster for everyone.

We have also ported our server software from Windows to Linux which makes our server fees smaller and will future-proof our technology. Everything considered what happened today will allow this game run for another decade or so.

However, there may be bugs and some instability, so please excuse us for caused inconvinience. We will work hard to fix them promptly. If you have any trouble accessing the game, please explain your problems here in the comments.

Also, let us know if the game is faster or slower for you now and in which aspects.

i am not able to connect to sever since morning, I am from India

I am not able to reconnect either this morning, I am living in the middle east