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What to do if the game does not run or connect.

Those people who are having problems with loader being stuck at checking updates do the following:

Open the file C:\ProgramData\Enkord\Update\log.txt and paste here it's contents. OR upload that file somewhere and give us a link.

2 years ago

We have updated the installer, so people who have such problems please try to uninstall, redownload and resinstall the game now.

2 years ago

Tried with uninstall / install and the game is still stuck on the Checking for Launcher Update. I am unable to get into the game since yesterday midday.  Running the game as administrator does not help. Since I could play it yesterday morning I think its not due to the security settings of my pc. Any other suggestions?

EDIT: just managed to get to the game update part by killing the Encore update agent in the task manager. Still a lot of time to get the update finished. Will keep you updated if it doesn't work.

Edited by Anonymous 2 years ago. Reason: new behaviour

2 years ago

We just made some fixes in update agent, so you should

- close game launcher window
- (!) kill task "enkord update agent" in task manager (if it is launched)
- run game launcher again

or just reboot your PC and run game launcher.
We hope it will help.

2 years ago

Thank you for the fixes, I am able to get past the launcher update and play again (without any change in the past few days from my side (and all efforts in vain before), so apparently the fix helped it).

2 years ago

Reply to astor :

We just made some fixes in update agent, so you should

- close game launcher window
- (!) kill task "enkord update agent" in task manager (if it is launched)
- run game launcher again

or just reboot your PC and run game launcher.
We hope it will help.

I did this and finally got something different. Now it gives me an "initializing 99%" screen then tells me launcher cannot connect. :(

Finally got it to connect. Not sure what I did.

Edited by christie 2 years ago.

2 years ago

Hey i have registerd and i cant find a download button, no mail, no nothing plz help...

Edited by felix 2 years ago.

2 years ago

Reply to felix :

Hey i have registered and i can't find a download button, no mail, no nothing plz help...

If you want get to game instantly , you can donate money or use invite from somebody. 

You can use  invite from here , if you want. 

http://www.totemtribe.com/talk/games-like-totem-tribe/#post_31866

Edited by SuperUser 2 years ago. Reason: Changed url

2 years ago

It keeps saying 'enkord agent.exe' stopped working

2 years ago

i have donated plz help me and how to post the data log

2 years ago

I DID EVERYTHING YOU LISTED PLZ HELP ME IT KEEPS SAYING ENKORD UPDATE AGENT.EXE STOPPED WORKING

2 years ago

To MINEGAMERSUN: What exactly didn't work : " It keeps saying 'enkord agent.exe' stopped working " or "I DID EVERYTHING YOU LISTED PLZ HELP ME IT KEEPS SAYING ENKORD UPDATE AGENT.EXE STOPPED WORKING" ?
What caused that problem, is game was running fine before or no.. What is your PC configuration.. What exactly "EVERYTHING YOU LISTED" you have done.
We don't see any crash reports from you, so we have no clues.. And we don't have telepathic's abilities, so unless you describe you problem properly - we can't help you.

"Log.txt" file should be located at "C:\ProgramData\Enkord\Totem Tribe 2"

Edited by Spoon 2 years ago.

2 years ago

MINEGAMERSUN According to log that you posted day ago: although you run it as admin, it seems like antivirus or firewall are blocking update agent

Edited by Spoon 2 years ago.

2 years ago

TO SPOON:WHERE SHOULD I POST MY LOG FILE

2 years ago

THE Data LOG IS TO BIG TO BE POSTED 

LAST TIME I POSTED WITH A LINK IT REMOVED MY COMMENT AS SPAM LINKS

2 years ago

MY PC HAS INTEL CORE i5 with windows 10 on it 500gb  hard-disk/harddrive

I PLAYED THIS GAME ON MY OLD LAPTOP WHICH WAS i3 IT WORKED PERFECTLY

BUT THE FIRST TIME I RUN THIS ON THIS PC IT DID NOT WORK .IT GETS TO 5 TO 6% AT DOWNLOADING AND THEN IT STOPS DOWNLOADING AND IT SAYS ENKORD UPDATE AGENT.EXE STOPPED WORKING WINDOWS IS TRYING TO FIND  A SOLUTION I WILL POST THE LOG AFTER SOME TIME

2 years ago

MY CONFIG=Application: Totem Tribe 2 Launcher

OS: Windows 6.2.9200

Memory: 2097151K total, 2097151K free

D3D Driver: igdumdim32.dll

Description: Intel(R) HD Graphics 4000

Version: 10.18.10.4425

Can't find appropriate full screen video mode

Mode: 945 x 500 x UNKNOWN

2 years ago

THIS IS WHAT HAPPENS=

  Problem Event Name: APPCRASH

  Application Name: enkord update agent.exe

  Application Version: 0.0.0.0

  Application Timestamp: 57c3dd40

  Fault Module Name: ntdll.dll

  Fault Module Version: 6.1.7601.17514

  Fault Module Timestamp: 4ce7ba58

  Exception Code: c0000005

  Exception Offset: 0002e3fb

  OS Version: 6.1.7601.2.1.0.768.2

  Locale ID: 16393

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e78

2 years ago

"According to...
it seems like antivirus or firewall are blocking update agent"

2 years ago

I HAVE DELETED ALL OF MY ANTIVIRUS BLOCKED FIREWALL  AND EVERYTHING I COULD I EVEN BLOCKED WINDOWS DEFENDER

2 years ago